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What is Manuka Honey?
We’re confident our honey will bring plenty of brightness to your day. But if something doesn’t quite hit the sweet spot, we’re here to help. Unused, re-sellable items in their original packaging may be returned within 30 days of receiving your order, along with your original Wedderspoon receipt. Once we’ve received your return back at the hive, we’ll issue a refund to your original payment method, minus shipping costs and a 10% restocking fee.
We work with real, raw ingredients which means that natural batch variations can happen (color, texture, and taste - that’s just nature being nature). For this reason, we do not offer refunds for natural batch variations.
Once your order is prepped for its journey, you’ll receive a shipping confirmation email with tracking details (check your spam or junk folder - sometimes our emails like to wander outside the hive). Your tracking link includes delivery updates, an estimated arrival date, and photo confirmation from the carrier (if it's not too bright for the camera). For full delivery details, timelines, and carrier information, visit our Shipping Page for everything you need to know.
Refunds are issued using the same payment method you used at checkout (so Visa refunds go right back to Visa - you get the picture). Please note that we cannot accept returns or exchanges on used or damaged items. All qualifying returns must be in their original packaging and in re-sellable condition.
Orders cannot be canceled or revised once placed, and we’re unable to ship to PO Boxes (that’s just how the bees work). If your order isn’t exactly what you hoped for, simply check out our returns policy or send us a note at info@wedderspoon.com, and we’ll make things right.
Your daily taste of sunshine
